Migration guide
DEAR to Cin7 Core: what actually changes
DEAR Systems became Cin7 Core in 2022. For most existing tenants it is the same product with a new name — but legacy DEAR-era setups carry habits and config that hold you back. Here is the honest version of what to do.
Short answer
If you are on a DEAR tenant, you are already on Cin7 Core — you just see the old branding and possibly an old plan. The real work is a health check and cleanup, not a data migration. Most DEAR-era tenants benefit from a 1–2 week tune-up: tax codes, integrations, document templates, user roles, and dropping unused workflows.
What “migrating from DEAR” really means in 2026
Same database, new name
DEAR Systems Pty Ltd was acquired by Cin7 in 2021. The product was rebranded to Cin7 Core in 2022. Existing DEAR tenants migrated automatically — the URL changed from inventory.dearsystems.com to inventory.cin7core.com.
Plan and pricing changes
DEAR plans (Small Business, Pro, Enterprise) were remapped to Cin7 Core plans (Standard, Pro, Advanced). Some legacy DEAR pricing has been honoured for years — worth checking what plan you are actually on and what it costs now vs at signup.
Feature parity, mostly
Almost everything DEAR did, Cin7 Core does. New modules (eg Cin7 Core Pay, refreshed B2B portal, new ecommerce connectors) have been added since rebrand. A few legacy DEAR-only quirks have been retired.
What needs attention
Tax code mappings, accounting integration auth tokens, document templates, deprecated channel integrations, abandoned automations. These are the four things we find broken on 80% of DEAR-era tenants.
What carries across cleanly
- All product, customer, supplier, and stock data
- Sales orders, purchase orders, transactions — full history
- Chart of accounts mapping (if Xero integration was healthy)
- User accounts and roles
- Custom fields
- Saved reports
What you should review post-rebrand
- Document templates — many still say “DEAR” in the footer or use the old logo
- API integrations — anything calling old DEAR API URLs needs the Cin7 Core base URL
- Webhooks from custom integrations — same issue
- Saved bookmarks staff use — old URLs may redirect but slowly
- Internal documentation — SOPs that reference DEAR menus by name
- Accounting integration — re-auth Xero if it has been >12 months
DEAR health-check engagement
A typical 1–2 week tune-up of a legacy DEAR tenant.
- Tenant audit. We log in, run a structured review of config, integrations, automations, user roles, and unused features.
- Punch list. Written report of what is broken, what is suboptimal, and what should be turned off.
- Plan review. Are you on the right Cin7 Core plan? Is there a cheaper or better-fit option?
- Cleanup work. Document templates rebuilt, integrations re-authed, deprecated workflows retired.
- Refresher training. 60-minute session on Cin7 Core features your team isn’t using.
- 30-day support. Catch the questions that emerge once people are using the cleaned-up tenant.
DEAR migration FAQ
I still see “DEAR” in my browser tab — am I on the old system?
No. The product is Cin7 Core. Some pages may still load with the old branding cached. Hard refresh (Ctrl+F5 / Cmd+Shift+R) and check the URL — if it is inventory.cin7core.com, you are on the current system. The DEAR branding lingering is cosmetic.
Will my Xero integration still work?
Yes, but if it was set up under the DEAR brand more than ~12 months ago it is worth re-authenticating. Xero OAuth tokens expire and renew, but edge-case mapping issues (eg new tax codes, new chart-of-accounts items added in the GL) often go unmapped on legacy tenants.
Should I move to Cin7 Omni instead?
For most SMEs, no. Cin7 Omni is a different product aimed at larger operations needing the full vendor-managed stack. Cin7 Core handles single warehouse, multi-warehouse, manufacturing, and ecommerce for the vast majority of growing AU businesses at much lower cost. Only consider Omni if you are already feeling Cin7 Core’s ceiling.
Are my old DEAR API integrations still working?
If they call the dearsystems.com API endpoints, they may have been redirected but should be moved to the cin7core.com base URL. We see custom integrations silently failing on old tenants because the redirect was eventually removed. A health check picks this up immediately.
Do I need to do anything to keep my data?
No. Cin7 owns and maintains the database. Your data is unchanged — only the product name and URL changed. That said, every business should have its own export-based backup strategy regardless of vendor.
What does a DEAR health check cost?
Typically $1,500 – $3,500 ex GST depending on tenant size and how many integrations need rework. Includes the audit, written report, cleanup work, and a refresher training session. Quoted fixed-price after a 30-minute scoping call.
Get your DEAR-era tenant tuned up
If you have been on DEAR/Cin7 Core for more than 18 months and haven’t had a health check, you are almost certainly leaving features and money on the table.