smile with Cin 7

    Cin7 Core support for Australian operators who need an actual specialist

    Most “Cin7 support” in Australia is a ticket queue staffed by people who have never run an inventory close or fixed a broken Shopify-to-Cin7 sync at 5pm on a Friday. That’s not what we do.

    Software4Business is a Cin7 Partner since 2020, based in Cleveland, Queensland. We’ve completed 100+ Cin7 Core implementations across wholesale, manufacturing, eCommerce, and services businesses, and we keep supporting them after go-live. When something breaks, an integration drifts, or a stocktake won’t reconcile, you get a senior consultant on it — not a junior triaging by template.

    What our Cin7 Core support actually covers

    • Incident response — broken Shopify, WooCommerce, Xero, MYOB, or Amazon connections; failed imports; sync errors; stuck workflows.
    • Data fixes — incorrect cost layers, mis-allocated stock, broken landed costs, COGS variances, branch transfer issues.
    • Reporting and BI — custom reports, Cin7 Core report builder coaching, KPI dashboards.
    • Workflow optimisation — sales pipeline, purchase planning, stock replenishment rules, batch and serial tracking, light manufacturing.
    • Integration health — eCommerce, accounting, shipping, EDI, and 3PL connectors. Including custom integrations via Make.com, Zapier, or Python where the standard connectors fall short.
    • Training — short, role-specific sessions for sales, ops, finance, and warehouse staff.

    How support is delivered

    We work two ways:

    • Pay-as-you-go — book a consulting block when something goes wrong or you need help with a specific change. Quick to engage, no retainer.
    • Ongoing support agreements — for clients running Cin7 Core as a critical operational system. Defined response windows, named consultant, and proactive optimisation work. Available for existing clients only — we ration ongoing slots so the response stays sharp.

    Who we don’t help

    We don’t do anonymous “any inventory system” support. We’re Cin7 Core specialists. If you’re on Unleashed, Fishbowl, NetSuite, or another platform, we’re not the right fit. If you’re on Cin7 Omni (the legacy enterprise product), Cin7 has its own enterprise support stream — that’s not us either.

    Where we are, and who we work with

    Based in Cleveland, Brisbane (QLD). We support Australian SMEs nationwide — Sydney, Melbourne, Perth, Adelaide, regional — and have implemented Cin7 Core for wholesalers, distributors, manufacturers, online retailers, and services businesses doing job costing.

    Get help

    If something is broken now, or you’ve inherited a Cin7 Core setup that’s not behaving, book a quick call. We’ll diagnose the issue, tell you whether it’s a 30-minute fix or a project, and quote accordingly.