Software4Business is all about Software Support.
Firstly, Software4Business support services receive praise from clients all over the world. We offer our clients technical support for software products we implement. Secondly, our software support options can be short-term contracts or more extended service level agreements (SLAs) billed monthly.
Most importantly, our support services include remote troubleshooting, on-site installation and setup, as well as internet (or Saas) software usability training. Our remote troubleshooting capabilities are delivered via telephone and a web-enabled application called Teamviewer. The software we support includes but are not limited to
- Flowgear ,
- MS SQL,
- SAP Crystal Reports,
- KeyPay Payroll and a few more.
In addition, Software4Business does not focus on only getting our clients to a go-live state and then leave them there. No way, our Software Support Services plans include continuous support agreements to eliminate any executive doubt about a project’s sustainability.
Likewise, go-live is only a point in time, and subsequently, various Software Support Services phases will follow. These pain points we will address include among others: user adoption, specialised support, and a software growth or upgrade path as well as training new employees.
In conclusion, Software4Business’s staff are adequately trained to support you even post-live implementations. Our foundational support services are optional but most clients use our Super Software Support Services on a regular basis.